The world in which housing associations operate has changed dramatically in recent years. The policy framework for housing associations has been limited by an amendment to the Housing Act, so their main focus must be on their primary target group. At the same time housing associations are required to make a substantial contribution to the realisation of climate targets, keeping the housing stock affordable and the quality of life in their housing market region. This requires efficient, effective and innovative business operations, in which process digitisation is also increasingly taking place. In the coming years housing associations will have to keep adapting to changes in their environment.